Product Outcomes (KPIs)
These outcomes collectively demonstrate the project's success in achieving a user-centric, efficient, and legally compliant platform for remote arbitration, improving user experiences and accommodating the needs of different user groups, especially within the complex legal context.
Enhanced Legal Comprehension
Increase in User Understanding of Legal Terminology: Achieved a 40% improvement in users' ability to correctly define and apply legal terminology after using the platform, as measured by pre- and post-engagement assessments. Reduction in User Errors Related to Claim Status and Actions: Reduced user errors by 30% when managing claim statuses and taking required actions, based on system logs and user feedback. Improvement in User Satisfaction with Legal Comprehension: User satisfaction scores regarding legal comprehension increased by 25%, as indicated by post-interaction surveys. User-Centered Personas and Blueprint
Alignment of Platform Features with User Needs: 85% of platform features were rated as highly relevant by users in feedback sessions, confirming alignment with user personas. Increase in User Engagement and Retention: User engagement increased by 20%, and retention rates improved by 15% following the implementation of user-centered design strategies. Positive User Feedback on Platform Relevance: 90% of users reported that the platform met their needs effectively, based on survey results. Increase in User Productivity: Users reported a 20% increase in productivity, measured by faster task completion times in usability tests. Improved Onboarding
Increase in Onboarding Completion Rates: Onboarding completion rates rose by 50%, with 70% of new users successfully completing the onboarding process. Reduction in User Abandonment During Onboarding: User abandonment during onboarding decreased by 15%, indicating a more engaging and effective onboarding experience. Improvement in User Confidence After Onboarding: User confidence in using the platform's features increased by 10%, as measured by confidence surveys conducted post-onboarding.